Software quality and productivity at AT&T Bell Laboratories
Edward Fuchs, Stephen Chappell · 2003
Bell Labs' software development paradigm is based on the practice of total quality control. This is a framework in which quality of the development (and other) processes is used as the driver for product quality, efficiency, cost, commitment, and employee and customer satisfaction. The authors discuss some tools and enhanced languages that have been found to be valuable. The quality metrics used and the results obtained with this approach are also considered.>