Analysis of key features in IPTV service quality model
Kwang-Jae Kim, Wan-Seon Shin, Dae‐Kee Min, Hyunjin Kim, Jin-Sung Yoo, Hyun-Min Lim, Soo-Ha Lee, Yong-Kee Jeong · 2008
This paper develops an IPTV service quality model which consists of three layers of features, namely, QoE, QoS and NP. The key features and their relationships are identified via two-phase quality function deployment. The issues on the improvement of the IPTV service quality are also presented.