Developing a ticket management SaaS solution
Marjan Gušev, Sasko Ristov, Pano Gushev · 2014
Development of a Software as a Service cloud solution is not a trivial task. Apart from traditional software life-cycle, the developers should implement elasticity and scalability, which are probably the biggest challenges from software organizational and architecture aspect. In this paper we present the way we addressed several challenges concerning development of such a solution by designing several versions that reflect various implementations. The final organization was selected to be the one that offers the best performance among various candidates.