A domain knowledge manager for dialogue systems
Annika Flycht-Eriksson · European Conference on Artificial Intelligence · 2000
In order to behave naturally and intelligently a dialogue system often has to gather information from many knowledge sources and perform advanced domain reasoning. These tasks should not be performed by the Dialogue Manager as this makes it very complex and hard to customise to new domains. It is instead suggested that application access and domain knowledge reasoning should be clearly separated from dialogue management and performed by a separate module. In this paper such a module, called the Domain Knowledge Manager and the knowledge structures used by it is presented.