Developing an Ontological FAQ System with FAQ Processing and Ranking Techniques for Ubiquitous Services
Sheng-Yuan Yang · 2008
This paper proposed an ontological FAQ system on the Personal Computer domain, which employs ontology as the key technique to pre-process FAQs and process user query in ubiquitous information environments. It is also equipped with an enhanced ranking technique to present retrieved, query-relevant results. Basically, the system bases on the wrapper technique to help clean, retrieve, and transform FAQ information collected from a heterogeneous environment and stores it in an ontological database. Our experiments show the system does improve precision rate and produces better ranking results.