Empirically Testing Some Main User-Related Factors for Systems Development Quality
Tor Guimãrães, D. Sandy Staples, James D. McKeen · Quality Management Journal · 2003
The importance of user-related factors to system success has long been recognized by various researchers. This study attempts to test the importance of these variables as determinants of system quality. It has brought together some user-related variables (degree of user participation, user expertise, user/developer communication, user training, user influence, and user conflict) previously studied separately by different authors into a more cohesive model. Data from 228 systems have been used to test proposed relationships between the independent variables and system quality. The results confirm the importance of user participation, user training, and user expertise as significant variables for system quality. User/developer communication, user influence, and user conflict are found to possibly have only an indirect effect on system quality.