Tying knowledge to action with kMail
David Gary Schwartz, Dov Te’eni · IEEE Intelligent Systems and their Applications · 2000
The paper discusses the kMail system which integrates e-mail with organizational memories to deliver knowledge across the Internet in a timely relevant manner. kMail operates by providing context through metaknowledge-based memory-concept associations and by determining the appropriate memory items through the creation of OM views.