Voice-enabling enterprise applications
J. Chugh, V. Jagannathan · 2003
We review the influence of the advancement and standardization of voice technologies on existing Web and enterprise applications. We focus on the limitations and concerns of a new voice interface, in addition to the integration issues. We use automation of the dictation process, which is usually a part of enterprise transcription applications, as a case study to explore the power of current voice technologies. We specifically delve into VoiceXML and also into the fundamental integration solutions.