The client‐centred approach: expert system development
Ian D. Watson, Andrew Basden, Peter Brandon · Expert Systems · 1992
Abstract: This paper describes a project that is studying an expert system (ES) development method tailored to meet the requirements of small and medium‐sized enterprises (SMEs). It is posited that many such organisations cannot use ES technology because of its high entry price and because the available tools and methods were developed for and by large organisations. Within this context our development method encompasses the entire life cycle of an ES from initial conception to implementation through to maintenance and updating. The central premise is that the method should be ‘client‐centred’, emphasising what the client can see, rather than being ‘technology‐centred’, emphasising how the knowledge engineers work. Discussion includes how this methodology addresses many criticisms of current ES development methods, including rapid prototyping and KADS.