A model for investigating cultural dimensions of communication in the car
Donal Carbaugh, Ute Winter, Elizabeth Molina-Markham, Brion van Over, Sunny Lie, Timothy Grost · Theoretical Issues in Ergonomics Science · 2015
This article explicates a theoretical framework which was designed to discover cultural features both within and about car communication. The general approach the framework provides has been used for basic research in the United States and China, and has proven useful to researchers and designers. We discuss specifically how the approach can develop and implement speech-enabled human–machine interface (HMI) systems to address cultural features of communication and interaction. The general framework unveils the cultural nature of human–machine communication, while it also opens the possibility of discovering new cultural dimensions and principles which designers may not yet have considered. The approach is adaptable to a variety of communication contexts, with our focus here on the in-car communication of drivers with a speech-enabled HMI. Specific findings are briefly discussed including implications for research and design.