Criteria for selecting methods in user-centred design
Nigel Bevan · 2009
www.nigelbevan.com The ISO TR 16982 technical report which provides guidance on the use of usability methods is being revised as ISO 9241-230. This paper describes the procedure currently being suggested for selecting user-centred design methods. The best practices in ISO PAS 18152 are prioritised based on the assessed benefits and risks, then the most appropriate methods to achieve the best practices are identified. SELECTING USER-CENTRED DESIGN METHODS Previous approaches to methods selection have focussed on the strengths and weaknesses of individual methods (e.g. [3]), and their cost benefits (e.g [1]). However the reason for using usability methods is to make specific contributions to user-centred design. As Wixon [6] says, “the goal is to produce, in the quickest