Summarizing Online Forum Discussions – Can Dialog Acts of Individual Messages Help?
Sumit Bhatia, Prakhar Biyani, Prasenjit Mitra · 2014
A typical discussion thread in an online fo-rum spans multiple pages involving par-ticipation from multiple users and thus, may contain multiple view-points and so-lutions. A user interested in the topic of discussion or having a problem similar to being discussed in the thread may not want to read all the previous posts but only a few selected posts that provide her a concise summary of the ongoing discussion. This paper describes an extractive summariza-tion technique that uses textual features and dialog act information of individual messages to select a subset of posts. Pro-posed approach is evaluated using two real life forum datasets. 1