Man versus machine
Dipanjan Chakraborty, Indrani Medhi, Edward B. Cutrell, William Thies · 2013
Many organizations in the developing world need to conduct phone surveys to collect data from low-income respondents. Such organizations generally have two options: employ a live operator, or utilize interactive voice response (IVR). Despite the relevance of this question, we are unaware of any work that rigorously compares the accuracy, speed, and cost of an IVR survey relative to a live operator.