An e-business model to facilitate conflict-solving and cooperation in logistics services
Kin Chung Liu, Dong Li · International Journal of Services Operations and Informatics · 2007
With increasing requirements on dynamics, agility and global integration of complex business networks, e-business is facing the challenge of moving from transaction oriented to collaborative and optimised business process management. Cooperation and negotiation are complex business activities and are crucial to successful cooperative supply chain management. In this research, a cooperation approach is proposed for cooperative planning and negotiation with capabilities of decision support, conflict solving and dynamic proposal of solutions. The contribution of the research is mainly on the conflict-solving approach-based on transparent decision process to justify decisions and improve mutual understanding of supply chain partners. The approach improves current negotiation methods through transparency of abstracted decision-making information to supply chain partners. Simulation of a prototype system-based on the proposed model is performed in a logistics supply chain. The research shows that the proposed approach is promising for cooperative decision making or negotiation support in logistics supply chains and has the potential to be applied to various industries.