Design in the PoliTeam project
Uta Pankoke-Babatz, Gloria Mark, Konrad Klöckner · 1997
We report on a unique design approach used in the PoLfI'eam project, which introduces groupware into a German ministry.An existing groupware system was adapted to user and organizational needs, with the plan to improve and expand the system to a large-scale.We integrated new approaches of user advocacy and direct designer-user interaction, with an evolutionary cycling process.We focus in particular on the role of user advocacy in evaluating the users' needs during actual system use.We explain the design process, and discuss the system requirements that emerged as a result of using this method.We also report the results of interviews with the users and design team and reflect on the impact that the design process had on them.Keyworde Participatory design, user