The Challenge of Productivity Measurement
David N. Card · 2006
In an era of tight budgets and increased outsourcing, getting a good measure of an organization's productivity is a persistent management concern. Unfortunately, experience shows that no single productivity measure applies in all situations for all purposes. Instead, organizations must craft productivity measures appropriate to their processes and information needs. This article discusses the key considerations for defining an effective productivity measure. It also explores the relationship between quality and productivity. It does not advocate any specific productivity measure as a general solution.