Resolving healthcare forum posts via similar thread retrieval
Jason H.D. Cho, Parikshit Sondhi, ChengXiang Zhai, Bruce R. Schatz · 2014
Web communities such as healthcare web forums serve as popular platforms for users to get their complex medical queries resolved. A typical forum thread contains a query in its first post, and a discussion around it in subsequent posts. However many users do not receive satisfactory responses from other members in the community, leaving them dissatisfied. We propose to help these users by exploiting an existing collection of discussion threads.