Reader-Focused Text Evaluation
Menno DeJong, Peter Jan Schellens · Journal of Business and Technical Communication · 1997
This article presents a review of the literature on reader-focused text evaluation. First, an account is given of the document characteristics that can be evaluated. Then the possible functions of evaluations are considered, a distinction being made between verifying, troubleshooting, and choice-supporting research. Finally, an overview is presented of methods appropriate for the various document characteristics and evaluation functions. Relevant research findings on the methodological strengths and constraints of each method are discussed.