INTERACTION DESIGN ISSUES FOR CAR NAVIGATION SYSTEMS
Paul Curzon, ANN E. BLANDFORD, Richard J. Butterworth, Ravinder Bhogal · 2002
We describe a study on the interaction design of in-car navigation systems. It focused on a commercial product. Critical incident analysis was performed based on natural use of the system by a usability analyst. A cognitive walkthrough was then performed based on actual scenarios from the natural use. This is a non-classic application of cognitive walkthrough. It allowed anecdotal critical incidents to be theoretically grounded. We draw conclusions about the interaction design of car navigation systems.