Aligning goal analysis and business process modelling: a case study in healthcare
Evellin Cristine Souza Cardoso, Renata S. S. Guizzardi, Joao Paulo A. Almeida · International Journal of Business Process Integration and Management · 2011
This paper discusses the integration of goal analysis and business process modelling by using, respectively, Tropos and ARIS for each of these activities. The main benefit of the approach relates to traceability between goal models and business process models. The approach is exemplified with a case study in a healthcare organisation. We have observed that establishing the relations between goal and business process models is far from straightforward. This can be accounted by the fact that goals may be formulated in various levels of abstraction and precision and further, that goals may refer to various aspects of an organisation and its processes. Our approach for alignment is based on harmonising goal models such that they can be subsequently aligned with business process models. We propose a goal taxonomy to harmonise the goal domain and report on the implications of this classification in establishing the relationships with business processes.