A Sociological Framework for Information Quality in Virtual Knowledge Communities.
Daniel Diemers · IQ · 2000
This paper discusses the social dimension of information quality in the context of knowledge management in the eEconomy, based on the epistemological concepts of the newer sociology of knowledge. Witnessing a new level playing field influenced by eBusiness and eCommerce, corporate practices of knowledge exchange and transfer are increasingly becoming critical success factors. Accordingly, the duality of knowledge management, which differentiates personalized and codified knowledge management, is taken as an argument in favor of a sociologically influenced conceptualization of virtual knowledge communities (VKC), which form a primary organizational resource towards efficient practices of exchange of personalized knowledge. This shift from traditional IT-based knowledge management to more socially conceptions of community-based knowledge requires a very distinct framework on how to measure, assess, and identify information quality (IQ). Thus, the primary focus of this contribution is to develop such a framework, which nevertheless remains compatible and relates itself to established conceptualizations of information quality.