A Novel ITSM-Based Implementation Method to Maintain Software Assets in Order to Sustain Organizational Activities
Mohammad Sharifi, Masarat Ayat, Suhaimi Ibrahim, Shamsul Sahibuddin · 2009
One major problem is to record software assets and update them in the organizations. Information technology service management (ITSM) usually refers to ISO/IEC 20000 standard that the configuration management (CM) process known as hart of it. configuration management database (CMDB) is part of the CM that records and updates changes and retrieve the services. This paper focus on propose a novel ITSM-based implementation method to maintain software assets in order to sustain organizations activities.