Adopting GQM based measurement in an industrial environment
Frank van Latum, Rini van Solingen, Markku Oivo, Barbara Hoisl, Dieter Rombach, Günther Ruhe · IEEE Software · 1998
Schlumberger RPS (Retail Petroleum Systems) integrated the Goal/Question/Metric approach into their existing measurement programs to improve their program performance. Key to their success was the use of feedback sessions as a forum to analyze and interpret measurement data. The paper discusses the elements of the GQM approach and fitting GQM to a measurement program.