Healthbot.net: patient education with a natural speaking robot before catheter ablation: results from 47 patients
Christian Elsner, T. Berger, A. Wolf, Gerhard Hindricks, Claudio Mazzi · 2003
Healthcare is seen as one of the most important areas for networked enterprise applications & services. Much effort is put into IT to achieve better efficiency & quality of service. Especially the fields of patient general & preventive education are associated with desirable outcomes like greater satisfaction and compliance of the patient. This work addresses the issue of more efficient handling of doctor-patient relationship. Healthbot.net uses agent technology to extend patient-doctor relationship beyond the physical & logistical limitation of face-to-face consultations. Work was done at a sample of 47 Patients educated before catheter ablation. Objective was to give patients possibility to let them (pre)access & enter information speaking "natural" language and evaluate the impact. Second objective was to provide a conversation overview & screening objective for the doctor.