Toward a technology for organizational memories
Andreas Abecker, Ansgar Bernardi, Knut Hinkelmann, Otto Bernhard Kühn, Michael Sintek · IEEE Intelligent Systems and their Applications · 1998
To meet the growing need for enterprise-wide knowledge management, the authors have developed and fielded a three-layered model for processing knowledge. This article shows how their organizational memory serves as an intelligent assistant and deals with both formal and non-formal knowledge elements in a task-oriented fashion.