Sketching as a tool for knowledge management
Martin J. Eppler, Roland Pfister · 2011
In this paper, we review the benefits of sketching or ad-hoc, collaborative hand drawings for knowledge creation, knowledge sharing, and knowledge documentation. We have conducted a comprehensive literature review in the fields of design, psychology, and computer science that documents the multiple advantages of sketch-based approaches for managing knowledge in organizations, especially on the team-level. We argue for the complementary use of this 'low-tech knowledge management' approach with existing digital infrastructures and tools. The article concludes with a set of propositions for practitioners regarding the use of sketching in different knowledge management contexts and with implications for future research in this area.