Linking e-commerce users: The role of software agents
Tan Fei-yan, Liu Hui-huang · 2011
This paper attempts to answer three questions in terms of users with software agents. In the e-commerce field, users have online access to products and services. Such users could assign their routine and problematic transactions to agents that will be acting under their permission. Why, how, and when this activity occurs is well exhibited in this paper. Agents are participating in e-commerce due to its autonomy and mobility features.