A User‐Centered System Development Model Based on Facilitator‐Assisted Requirements Elicitation (FARE)
S. S. Gulu Gambhir, Richard S. Scotti · INCOSE International Symposium · 1997
Abstract There are numerous examples of system developments which have not been entirely successful based on cost, schedule, and technical criteria. Many development problems have been traced to poor system requirements. This research introduces a user‐centered system development model which begins with user participation during the requirements elicitation phase. The Facilitator Assisted Requirements Elicitation (FARE) method is introduced, in which a technical facilitator acts as a neutral third party who bases discussion of requirements on concepts of operations (CONOPS) and use‐cases. User involvement continues throughout the system development lifecycle via participation in Integrated Product Teams, design reviews, and human‐machine interface reviews. End‐users take ownership of the System Requirements Specification (SRS); the system design; validation, transition, and training plans; and ultimately the delivered system.