Software process improvement experience in the DP/MIS function: experience report
Albert L. Johnson · International Conference on Software Engineering · 1994
This experience report outlines Corning Incorporated's experience in successfully using Software Process Assessment as part of their Information Services Division's (ISD) software process improvement program. Improvement actions executed as indicated and prioritized by our self-assessment findings resulted in largely eliminating the cost and schedule overruns on projects in ISD's Systems Engineering group. Descriptive Keywords- Software process improvement. personnel management, capability maturity model, software process assessment, management information systems development, quality improvement, customer sm'sfactwn measurement. informatwn services, data processing. L Introduction