Adjust and implement the transition methodology is ADSM engagements
Gerardo Filipe Neves de Oliveira · 2010
Wipro Retail is a leading company in providing IT services to retailers. With a very significant presence in the retail business, Wipro Retail is considered one of the largest and most important companies in this area. Given the current financial situation and the most recent market challenges, it is imperative to analyze all the opportunities where there is potential to implement major improvements in the company processes. Taking into consideration this scenario, Wipro Retail projected a series of refinements to the internal processes and respective methodologies. The project “Adjust and Implement the Transition Methodology in ADSM engagements” arises from this programme and as an initiative undertaken by the heads of Wipro Retail. ADSM, which stands for Application Development Support and Maintenance, is the Wipro Retail department, which as the name implies, is responsible for the projects under the Support and Maintenance. Transition is the name given to a phase that takes place in every IT implementation, to be precise, it corresponds to the phase that identifies the Transition from the team that implemented the solution to the team that will provide the support (ADSM team). Although still a subject of little knowledge of the general public, the Transition topic is currently a big word in IT businesses and its importance grows day by day, making the Transition a priority as regards the improvements policy for Wipro Retail. Due to the nature of the project, with a strong theoretical component, the objectives are a study on the best practices in the area of IT Service Management, jointly with the acknowledgement of the current reality of the ADSM department in relation to the Transition phase. Moreover, there is also the objective of performing an extensive analysis of the most recent Transition methodologies contemplated in Wipro Retail and conclude these activities with the elaboration of a new Transition methodology oriented to the ADSM engagements, which as mentioned previously, is considered the final purpose of the project.