UsersAward - first Results of a Pilot Study in Germany
Jochen Prümper, Thomas Vöhringer-Kuhnt, Jörn Hurtienne · 2005
Within the framework of a project on the transfer of established methodologies for measuring and enhancing user satisfaction with workplace software from Sweden to other European countries, the Swedish UsersAward questionnaire has been adapted to German demands. Together with the questionnaire “ISONORM 9241/10”, it was used as part of a pilot study examining customer satisfaction with eight different software products. 90 participants from eight different companies took part in the survey. The data has been analysed to gain detailed insight into the usefulness and quality of the translated instrument with respect to the German context of software application and certification. In addition to the outcome of the software certification process itself, the results of a reliability and validity analysis of the whole instrument and the proposed subscales are reportted. Cronbach’s Alpha and correlations with the ISONORM 9241/10 are calculated. Recommendations for revisions of upcoming versions of the UsersAward questionnaire are specified. Author Keywords UsersAward, ISO 9241-10, user certification, software quality