USER SATISFACTION IN A GOVERNMENT LIBRARY: A CASE STUDY OF THE MINISTRY OF FOREIGN AFFAIRS IN SAUDI ARABIA
Jamal Abbas Tameem · University of North Texas Digital Library (University of North Texas) · 1991
The problem of this study was the lack of knowledge about user satisfaction with the library services which are provided at the library of the Ministry of Foreign Affairs (MFA) in Saudi Arabia. The purpose of the study were two-fold: (1) to measure, evaluate, and analyze user satisfaction with the library services provided at the MFA Library for the employees; and (2) to develop a model for evaluation of user satisfaction of library services in government libraries in Saudi Arabia.