Agents in their midst
Tara Gustafson, J. Ben Schafer, Joseph A. Konstan · 1998
This paper presents the results of introducing an agent into a real-world work situation -production of the online edition of a daily newspaper.Quantitative results show that agents helped users accomplish the task more rapidly without increasing user error and that users consistently underestimated the quality of their own performance.Qualitative results show that users accepted agents rapidly and that they unknowingly altered their working styles to adapt to the agent.