Retrieving Product Features and Opinions from Customer Reviews
Lisette García-Moya, Henry Anaya-Sánchez, Rafael Berlanga · IEEE Intelligent Systems · 2013
A new methodology based on language models retrieves product features and opinions from a collection of free-text customer reviews about a product or service. The proposal relies on a language-modeling framework that can be applied to reviews in any domain and language provided with a minimal knowledge source of sentiments or opinions (that is, a minimal seed set of opinion words).