Exploring the usability of interactive voice response system's design
Siddhartha Asthana, Pushpendra Singh, Amarjeet Singh · 2013
In this work, we propose a 3-Dimensional information space to study the usability of different designs of Interactive Voice Response system (IVR). We study three different system design of IVR through real world experiment and control lab studies. Relative position of each system design is investigated in the proposed information space.