The knowledge audit
Jay Liebowitz, Bonnie Rubenstein‐Montano, Doug McCaw, Judah Buchwalter, Chuck Browning, Butler Newman, Ken Rebeck · Knowledge and Process Management · 2000
One of the critical first steps in the knowledge management area is to conduct a knowledge audit. Some people view the knowledge audit as being the business needs assessment, cultural assessment, and an examination of what knowledge is needed, available, missing, applied, and contained. In the same manner that a manufacturing company will first inventory its physical assets, an aspiring ‘knowledge organization’ should also inventory its intellectual capital assets. This paper will focus on the third strand of the knowledge audit described above, namely determining what knowledge is needed, what is available and missing, who needs this knowledge, and how it will be applied. Then, a case study will be discussed where the knowledge audit instrument was used. Copyright © 2000 John Wiley & Sons, Ltd.