Integrating semantic web and language technologies to improve the online public administrations services
Marta Gatius, Meritxell Gonzàlez, Sheyla Militello, Pablo Hernández · 2006
In this paper, we describe how domain ontologies are used in a dialogue system guiding the user to access web public administration contents. The current implementation of the system supports speech (through the telephone) and text mode in different languages (English, Spanish, Catalan and Italian).