Remote advisory services: a NEAT approach
M. Ratcliffe, Tim Paul Davies, G. Price · IEEE Multimedia · 1999
The Networked Expertise, Advice and Tuition (NEAT) project has produced and evaluated a networked computer-based system that lets students contact and communicate remotely with help desk staff, tutors, or advisors over the Internet. The system uses public domain technology that facilitates video, audio, and text-based communication, whiteboarding, and application sharing. We discuss the system requirements, architecture, evaluation and usability.