Principles for the design of cooperative spoken human-machine dialogue
Niels Ole Bernsen, H. Dybkjaer, Laila Dybkjær · 2002
The paper presents a consolidated set of 24 principles of cooperative spoken human machine dialogue which are based on the development and controlled user testing of the dialogue component of the Danish dialogue system as well as on comparison with human human dialogue theory. Potentially, the principles could be used as effective and systematic dialogue development and evaluation tools both during early design and in later phases of dialogue evaluation.