Evaluation Cycle Management - Model for Selection of the most Applicable Learning Management System
Matija Pipan, Tanja Arh, Borka Jerman Blažič · 2008
The paper deals with a complex decision-making problem, the evaluation and selection of most applicable Learning Management Systems (LMS) in which several objectives - referring to the definite group of users - like social, technical, environmental, and economic impacts, must be simultaneously taken into account. The general aim of our case study was focusing on the usability and applicability aspects of LMSs in relation to definite target group and users: employees in the Slovenian SMEs with a basic knowledge of ICT. We introduce Evaluation Cycle Management (ECM), a support methodology aimed at the evaluation of options that occur in the decision-making processes. ECM is based on Multi-attribute decision making (Criteria Evaluation) and Usability Testing (Usability Evaluation). The Multi-attribute decision making in the first phase of ECM presents an approach to the development of a qualitative hierarchical decision model that is based on DEX, an expert system shell for multi-attribute decision support. The second phase of ECM is aimed at Usability Testing on end users.