CoScripter: Sharing 'How-to' Knowledge in the Enterprise
Gilly Leshed, Eben M. Haber, Tessa A. Lau, Allen Cypher · 2007
CoScripter (formerly Koala [1]) is a system for recording, automating, and sharing procedural tasks performed in a web browser. This paper describes a user study that investigated proceduresharing practices to understand the degree to which CoScripter can support them. We found a common desire for better sharing of ‘how-to’ knowledge, yet existing practices are informal and uneven. After trying CoScripter, users found it useful to capture their procedures and seek procedural knowledge recorded by other employees.