From Idea Crowdsourcing to Managing User Knowledge
Risto Rajala, Mika Westerlund, Mervi Vuori, Jukka-Pekka Hares · Technology Innovation Management Review · 2013
IntroductionThere is a growing appreciation for the value of resources that lie beyond a firm's organizational boundaries and can be tapped into for innovation purposes and R&D collaboration with suppliers, universities, customers, or even competitors (Un et al., 2010). Users can be considered as one important source of innovation, and user innovation has been recognized as