Customer service provisioning in the Intelligent Network
T.W. Mazzone, C.A. Hebda · 2003
The Intelligent Network/2 addresses the goal of quickly introducing new services without having to modify a large number of local switches. Centralizing the call-processing-service control intelligence of this distributed intelligent architecture provides for rapid deployment of new services and encourages customer reconfiguration. To support this environment, the scope of customer service provisioning evolves to encompass all aspects of negotiations, assignment, and installation functions and emphasizes the remote administration of memory updates. Provisioning is characterized by having real-time access to integrated data: being more flexible; less service- and tariff-dependent; and being capable of rapid service request turn around time which is responsive to the customer's needs.>