Doing to Be: Multiple Routes to Affective Interaction
Gilbert Cockton · Interacting with Computers · 2004
This issue of Interacting with Computers contains nine commentaries on the special issue on Emotion and HCI— From Doing to Being: Bringing Emotion into Interaction (Volume 14, Issue 2, February 2002). Commentaries were received over 15 months in response to direct invitations and an open invitation in my editorial ( Cockton, 2002 ). I would like to thank all the authors for their responses (especially those who submitted their commentaries first and have waited far too long for this special issue to appear). From Doing to Being: Bringing Emotion into Interaction contained three papers from Roz Picard and her group at the MIT Media Lab ( Scheirer et al., 2002 ; Klein et al., 2002 ; Picard and Klein, 2002 ). The first two papers reported on experiments with affective interaction. The first reported the results of an experimental system that aims to automatically recognise user frustration from physiological signals. The second compared the outcomes of ignoring user frustration, allowing users to vent frustration, and the intervention of a simple agent that demonstrates components of active listening, empathy and sympathy. The third paper was an extensive discussion of issues arising from developing systems that detect and influence the user's emotional state.