SMS-based accountability to beneficiaries mechanisms in humanitarian aid and development
Laura Walker Hudson · 2013
This paper examines the use of SMS, or text messaging. It seeks to lay out the potential for use of SMS not only for beneficiary feedback mechanisms, but also for the critical work to carry out participatory planning and evaluation, and inform communities about program aims and activities. The paper will also outline the learning coming out of documented pilots, identify key challenges, and suggest some next steps for the future.