Linking an integrated framework with appropriate methods for measuring QoE
David Geerts, Katrien De Moor, István Ketykó, An Jacobs, Jan Van den Bergh, Wout Joseph, Luc Martens, Lieven De Marez · 2010
Quality of Experience (QoE) has recently gained recognition for being an important determinant of the success of new technologies. Despite the growing interest in QoE, research into this area is still fragmented. Similar - but separate - efforts are being carried out in technical as well as user oriented research domains, which are rarely communicating with each other. In this paper, we take a multidisciplinary approach and review both user oriented and technical definitions on Quality of Experience (including the related concept of User Experience). We propose a detailed and comprehensive framework that integrates both perspectives. Finally, we take a first step at linking methods for measuring QoE with this framework.