I-CEM: an intelligent communication system for collaborative work
S. Hiraiwa, Norihiko Matsuura, Yutaka Matsushita · 2002
The authors describe I-CEM (Intelligent-Communication System based on E-mail), a system designed for supporting computer-based communication when promoting collaborative work by multiple persons in a project team. Members in a project team often use formalized templates which imply the official information. Nevertheless these kinds of templates are suitable for storing and sharing among all the members. These templates cause a shortage of information and misunderstanding between the senders and the receivers. I-CEM provides the functions of (1) adding supplementary information to the formalized information, (2) classifying received messages and taking actions based on user-defined rules, and (3) making it easy to reuse the information. The I-CEM prototype is implemented on SPARCsation and by using XView toolkit (X.R11V4) and E-mail.>