Model for the on‐line management of knowledge transfer
Donald J. Hillman · Online Review · 1977
A distinction is made between information retrieval and knowledge transfer, in terms of which the latter activity assumes a much greater degree of conceptual organization. It is argued that the current generation of on‐line information‐retrieval systems must evolve into so‐called ‘second generation’ systems that will support the more demanding requirements for knowledge instead of information. It appears that the man/machine interactive inquiry systems characteristic of today's on‐line activities can form a good basis for knowledge transfer, and an approach is described in which the LEADERMART information system is used as the platform for a knowledge‐transfer system. A model is described for the on‐line management and transfer of problem‐solving knowledge. Several ways in which information flow can be converted to knowledge‐transfer activities are explored, although there appears to be no unique paradigm for this conversion. Instead, knowledge transfer is explicated in terms of enhancements to on‐line retrieval manipulations, featuring an ever increasing emphasis on such direct forms of information transfer as numerical data retrieval and the retrieval of answer‐indicating passages. A new question‐analyzing procedure, QUANSY, is described which functions with another new technique for information regeneration to provide a start toward genuine knowledge transfer.