Speaking with the crowd
Walter S. Lasecki, Rachel Wesley, Anand P. Kulkarni, Jeffrey P. Bigham · 2012
Automated systems are not yet able to engage in a robust dialogue with users due the complexity and ambiguity of natural language. However, humans can easily converse with one another and maintain a shared history of past interactions. In this paper, we introduce Chorus, a system that enables real-time, two-way natural language conversation between an end user and a crowd acting as a single agent. Chorus is capable of maintaining a consistent, on-topic conversation with end users across multiple sessions, despite constituent individuals perpetually joining and leaving the crowd. This is enabled by using a curated shared dialogue history.