DiamondHelp: A Generic Collaborative Task Guidance System
Charles Rich, Candace L. Sidner · 2007
DiamondHelp is a generic collaborative task guidance system motivated by the current usability crisis in high-tech home products. It combines an application-independent conversational interface (adapted from online chat programs) with an application-specific direct-manipulation interface. DiamondHelp is implemented in Java and uses Collagen for representing and using task models.